Customer Help

Shipping times depend on your location and the order cut-off time:

1. United Arab Emirates (UAE – Local Delivery)

• Orders placed before 2:00 PM: We strive to dispatch on the same day for next-day delivery.
• Orders placed after 2:00 PM: Dispatched the next day, arriving by the following evening or 3rd day (depending on the courier service).

2. Oman (GCC Shipping)

• Muscat: Estimated delivery within 3 to 4 business days.
• Salalah: Estimated delivery within 7 to 10 business days.

3. Qatar & Bahrain

• Qatar: Estimated delivery starting from 10 business days.
• Bahrain: Estimated delivery around 10 business days.

4. Saudi Arabia (KSA)

• Estimated delivery within 10 to 15 business days.
• Please note: Delivery to KSA depends heavily on customs clearance speeds, which may occasionally cause slight delays. Our sales and support team will actively monitor your package and provide continuous updates until it reaches you.

*Note: Customs processing and local courier schedules across GCC borders may affect final transit times.

Creating an account with us is quick and easy. You can register through either of the following methods:

1. Via Navigation Bar: Click on the “My Account” icon located in the top-right corner of our website to go to the account page and complete your registration.
2. During Checkout: Simply browse and add items to your cart. You will have the option to register an account seamlessly during the checkout process.

📌 Membership & Wholesale Policy Notice:
To maintain standard compliance and better serve our B2B / wholesale clients, we may periodically adjust our account policies. In the future, site access or product browsing may require mandatory account login or registration. We encourage all valued customers to create an account early for a smoother shopping experience.

If you need to change your shipping address, please contact us immediately via Email or WhatsApp (using the contact links on the right) with the following details:

1. Your Order Number
2. The New Shipping Address and Recipient’s Name

How address updates are handled based on shipping status:

• Before Dispatch or Early Transit: If your order has just been dispatched and the courier allows address modifications, we will immediately request an address update.
  *Note: Changing the address during transit may extend delivery time. Specific timeline updates will be provided directly by the courier.
• In Transit (Address Change Unavailable): If the shipment is already in transit and the courier cannot modify the destination, the package will be returned to our warehouse and re-shipped. This will incur additional delivery charges. Our customer support team will inform you of the cost, which will be collected upon final delivery.

💡 Friendly Tip: To avoid extra shipping costs and potential delivery delays, please double-check that your delivery address is accurate before confirming your order.

Once your order has been dispatched, you will receive a confirmation email containing your Tracking Number and a direct link to the courier’s tracking page.

To track your order:

1. Click the tracking link provided in your shipping confirmation email, or visit the designated courier partner’s website.
2. Enter your Tracking Number to view real-time shipping updates (e.g., In Transit, Out for Delivery, Delivered).

💡 What if no tracking information appears yet?
If the courier system shows no records, your package may be awaiting courier pick-up or initial scanning at the logistics hub. Tracking status usually updates within a few hours. Please check back shortly.

If you need further assistance, feel free to reach out to us via Email or WhatsApp (using the contact links on the right). Our team will happily track the shipment and update you directly!

No. Your financial privacy and security are our top priorities.

We do not store or save your sensitive credit card details, full card numbers, or CVV codes on our servers.

How your payment is safely processed:

• Bank-Level Encryption: All transactions are processed securely through certified, industry-leading payment gateways (PCI-DSS Compliant) using standard SSL encryption.
• Saved Payment Options: If you choose to save a payment method for faster checkout in the future, your payment details are encrypted and tokenized directly by the secure payment gateway—never visible to or accessible by our team.

🔒 You can shop with absolute peace of mind knowing your transaction data is fully protected.

No, we do not charge additional sales tax.

The price displayed on the product page and at checkout is the final product price you pay. There are no hidden taxes or surprise fees added during your order processing.

*Please note: For international GCC orders, any applicable local customs duties or regional import tariffs imposed by your local government/customs office remain the responsibility of the recipient upon delivery.

We deliver across the GCC region! Here are the shipping details for each destination:

1. United Arab Emirates (UAE)

We support full coverage across the UAE (Door-to-Door). For certain ultra-remote areas not covered by standard courier networks, we arrange special combined delivery (Courier + Private Driver/Taxi) to reach your door. If your address falls into a remote zone, our team will notify you beforehand regarding any potential extra delivery fees.

2. Oman (Muscat & Salalah)

Standard delivery is usually Door-to-Door. However, in select outlying locations, orders may need to be picked up at a designated local cargo station/depot.

3. Qatar

Shipments to Qatar are handled via heavy transport vehicles. Due to city transit restrictions for large trucks, orders are delivered to the local cargo terminal for self-pickup at the designated depot.

4. Bahrain

Delivery is primarily Door-to-Door right to your home. In rare exceptions depending on local postal zones, self-pickup at a local collection point may be required.

5. Saudi Arabia (KSA)

We provide standard door-to-door delivery to all major cities across KSA. For remote cities or rural areas, orders will be available for self-pickup at the nearest cargo branch.

*If you are unsure whether your specific area qualifies for door-to-door delivery, feel free to contact us via Email or WhatsApp (on the right) before placing your order!

This depends on the quantity and size of the items in your order. Multi-item orders may occasionally be split into multiple packages for safer transit.

Here is what you should know during delivery:

• Courier Notification: Before delivery, the courier company will contact you. You can confirm the total number of packages in your shipment directly with the driver or representative.
• Check the Shipping Label/Waybill: Upon receiving your delivery, please check the shipping label. We always indicate the total piece count (e.g., 1 of 2, 2 of 2) on the waybill.
• Discrepancy Check: If the label states 2 packages but you only receive 1, please inform the courier driver on the spot immediately to inquire about the remaining parcel.

Need Assistance?
Our customer support team is always here to assist you. If you have any questions about your parcel count, feel free to contact us anytime via Email or WhatsApp (on the right)!