Privacy Policy
Last Updated: August 2026
1. Who We Are
Our website address is: https://www.reddotgift.com.
This website is operated by Red Dot Gift Trading FZCO (“we,” “us,” or “our”), a registered business entity based in Dubai, United Arab Emirates.
Physical Address: Dragon Mart 1, Shop No.: FAA22, Dubai, United Arab Emirates.
Data Protection & Support Contact: Via Email or WhatsApp as listed on our contact page.
2. What Personal Data We Collect and Why We Collect It
We collect personal information to fulfill orders, provide customer service, and improve your shopping experience. This includes:
- Order & Account Data: Name, shipping address, billing address, phone number (WhatsApp), email address, and account credentials when you register or place an order.
- Payment Data: Transaction details required to process your purchase. All credit card and payment processing is handled through secure, encrypted third-party payment gateways (e.g., Stripe). We do not store or process raw payment credentials on our servers.
- Technical & Analytical Data: IP address, browser type, device information, and browsing activity collected via cookies and analytics software.
3. Contact Forms & Customer Support
When you contact us via email, site forms, or WhatsApp, we collect the details provided to assist you with order inquiries, order cancellations, or returns. This communications data is kept strictly for customer service purposes and is not used for unauthorized marketing.
4. Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: Automattic Privacy Policy.
5. Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
6. Cookies & Tracking Technologies
We use cookies to maintain your shopping session, recognize your account preferences, and optimize checkout:
- Comment & Form Cookies: Saved for your convenience so you don’t have to re-fill details (valid for 1 year).
- Login Cookies: Login information cookies last for 2 days; screen options cookies last for 1 year. Selecting “Remember Me” keeps your session active for 2 weeks.
- Cart & Session Cookies: Temporary cookies used to keep track of items added to your shopping cart while browsing.
7. Analytics
We use third-party analytics tools (such as Google Analytics) to collect anonymous traffic insights, page interactions, and site usage statistics. This data helps us improve site performance and store navigation.
8. Embedded Content From Other Websites
Articles or pages on this site may include embedded content (e.g., videos, map widgets). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website and may collect data or set tracking cookies.
9. Who We Share Your Data With
We strictly do not sell your personal data. We only share necessary data with trusted service providers to complete business fulfillment:
- Logistics Partners: Your shipping address and contact phone number are provided to our authorized courier services to fulfill regional deliveries across the UAE and GCC.
- Payment Processors: Encrypted transaction data is shared securely with licensed payment gateways for fraud prevention and payment authorization.
- Password Resets: If you request a password reset, your IP address will be included in the reset email.
10. How Long We Retain Your Data
- Order & Billing Records: Retained as required by relevant tax, legal, and financial auditing laws in the United Arab Emirates.
- Customer Accounts: Personal data stored in user profiles remains until the user updates or requests account deletion.
- Comments & Metadata: Retained indefinitely for automatic follow-up approval and spam moderation.
11. What Rights You Have Over Your Data
If you have an account on this site, have placed orders, or have left comments, you have the right to request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. This does not include any data we are legally obligated to keep for administrative, legal, or security purposes.
12. Where Your Data Is Sent
Visitor interactions, reviews, or comments may be processed through automated spam and fraud detection services. International transaction data may be processed through secure global payment networks.
13. How We Protect Your Data & Security Measures
We implement comprehensive security measures to safeguard your information, including SSL (TLS) encryption across the entire website, secure server firewalls, strict role-based access control for employees, and two-factor authentication on server environments.
14. Data Breach Procedures
In the unlikely event of a security breach affecting personal customer data, we have an active incident response protocol to contain the breach, notify regulatory authorities where required, and inform affected customers in accordance with applicable laws.
